Tiens, avant que je le perde (à la fois l'esprit et le brouillon), voici un extrait du test, qui consistait à montrer à la fois sa compréhension du poste et sa motivation pour celui-ci. Les autres questions, technique, mathématiques, anglais, et connaissance de la marque, étaient assez basiques et ne sont pas très intéressant à lire (ça veut dire quoi ROM ? wether ou weather ? etc.)

The Technical Support Agent answers calls from customers, whether they've purchased an Apple Care or not. He has to understand their issue, and suggest an appropriate solution to it, quickly if it's a known problem, more thoroughly if it is more complex. Compared to any other one, the Technical Support Agent in Apple has to make sure the customer is satisfied with the answer he is given, because of the emphasis Apple has put on ergonomics, how easy it is to apprehend and use any Apple product, and the care of what the users needed in the first place. To draw further that comparison, we could say that the smooth and firm design of Apple products, and the way they are adapted to the customer, has to reflect in the interlocutor one is to speak to when calling Apple for help.
This is a reason why I want to work for Apple: through my education and my professional life, I've always known I have a thirst for knowledge, the will to share it, and help others; I've grown to develop empathy for the customer, caring to give him the right answer, or leading him to somebody else if I can't. This might work the other way around: by making sure Apple knows what problems meet their customers, or what concerns they have on any product, we can improve and update the hardware and software Apple is delivering. Either way this is fulfilling to me, because my purpose would not only to make sure the job is done, but also to be helpful to the people I may encounter, employer, co-workers or customers.